Effective Date: 13/08/2025

At Spices Land Idukki, we aim to deliver your favorite spices quickly, safely, and in perfect condition. This policy explains our shipping and delivery process.

1. Shipping Coverage

  • We deliver across India and to select international locations.
  • Delivery availability will be confirmed at checkout based on your location.

2. Processing Time

  • Orders are processed within 1–2 working days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.

3. Delivery Timeline

  • Within India: 3–7 working days (depending on location).
  • International Orders: 7–21 working days (depending on country and customs).

Note: Delivery times are estimates and may vary due to courier delays, weather, or unforeseen circumstances.

4. Shipping Charges

  • Shipping costs will be calculated at checkout based on the delivery address and order weight.
  • Free shipping offers (if any) will be mentioned on our website during promotions.

5. Order Tracking

  • Once your order is shipped, you will receive an email/SMS with the tracking number and courier details.

6. Customs & Import Duties (International Orders)

  • International customers are responsible for any customs duties, taxes, or import fees charged by their country.
  • We are not responsible for delays due to customs clearance.

7. Damaged or Lost Packages

  • If your package arrives damaged, please contact us within 48 hours of delivery with proof (photo/video).
  • For lost packages, we will coordinate with the courier for resolution.

8. Contact Us

For shipping or delivery queries, please contact:

SPICES LAND IDUKKI
Wallardi P.O, Vandiperiyar, Idukki, Kerala, India – 685533
Email: sales@spiceslandidukki.com
Phone: +91 95397 13523